Hello Cheryl
Thank you for your review and your understanding that we are all coming out of a worldwide pandemic and are doing the very best we can under the circumstances we all find ourselves in. Our website states clearly we cannot guarantee all sites will be open as we have no control over the running of the sites we visit
Not sure what you are unhappy about is it the fact we were wrong to leave on time or we went back for the late comers. Our tour check-in is 10 mins before departure time of 9.00am we eventually left at 9.10am, the customers who were late sent 2 of their party on time to hold up the bus, they knew the others would not be there on time. No one contacted us and were told the Distillery was open as we do not have a date for it re-opening, the bus stopped in the Distillery car park for photos and the Distillery was clearly closed as the doors were bolted shut and a sign in the car park clearly stated it was not open. We spent extra time at every site we visited and at 2 of the sites you were told to take your time and come back at your leisure. There was not a request from any customer to spend extra time at any point in the tour.
We did have a customer who wanted to visit a site that was not on the tour and was attempting to influence others to join them in their unreasonable request as the site they wanted to visit was over a hour away. We are sorry we could not change the tour for this unreasonable request as we have to consider the other passengers on the tour.
Regards