Hi Deborah,
Many thanks for your feedback.
I'm sorry to hear that you had difficulty finding the coach, I can see from our communication that our friendly reservations team did help you out with a google maps link, I am happy they were able to assist you in finding the coach.
I'm sorry to hear that you had trouble understanding the guide, I've passed this on to the relevant department to look into further.
Most of our guests suggest that 2 hours at Stirling Castle isn't enough! I hope you had a good time exploring the castle.
It isn't part of the itinerary to join a ferry on Loch Lomond, additionally you can't get to Loch Lomond without entering The Trossachs.
I do hope you enjoyed some of your time exploring Scotland and enjoy the rest of your cruise.
Best wishes,
Jodie