Thank you for the feedback, we regret that you had a disappointing experience, especially since it seems to have been completely avoidable.
The Northern Lights by Boat with a Back-up Plan – is the budget option that we have on offer instead of the full-price option “Northern Lights by Boat!” It is essentially the same cruise but the one with the back-up plan is cheaper but also non-refundable. For both options you can re-book for free in case of cancellation or if there are no sightings during the cruise. On the full-price option, if the boat is canceled and you don’t want to or can’t try again another night you can have a refund, in the back-up plan option you can still try another night until the excursion is successful and enjoy the back-up plan. This means that if you are still around and the clouds clear up you are welcome to join us again for another try to see the northern lights.