Dear Customer,
Thank you for taking the time to write your feedback. There may have some misunderstanding you get known about this tour, please let us make explanation:
Peter was your guide of this tour, he contacted you one day before with the tour information and reminded you with some important information of this tour. Our apologize for his forgetting wear of the uniform. We will remind all of our guide to wear the uniform.
As we known you only asked the guide if he could speak English when you met him, the guide confirmed he could, did not ask questions about the itinerary, you may have some misunderstanding about this tour, our tour welcome tourists come from all over the world. Our guide could use English communicate and provide explanations for customers smoothly, not means only speak English. He knows the itinerary clearly, but you left the tour at the beginning, he had no more chance to make explanation and provide service to you! We also feel really pity about that.
We really hope you could take a trip with us from start to finish, we will try our best to give you a 5-star service!